Do you need help? Please call us at 919-623-3613.
Baskin & Braw was founded on the principles of quality and customer satisfaction. If for any reason you are not satisfied, we will gladly accept returns for a full refund, exchange, or in-store credit within 10 days of receipt. Understanding that any merchandise that was custom, sized, altered, engraved, damaged, worn, disclosed as ‘non-refundable’ or shows signs of wear cannot be returned unless otherwise agreed upon. That said we will always do our utmost to achieve your total satisfaction as our business is built on each client being so happy they gladly refer others. All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective. Shipping is non-refundable unless otherwise approved in writing. Returns will be credited based on exchange, Store Credit or the original method of payment.
Returned Merchandise Procedure:
All returns must be preapproved for the shipment to be accepted and received – An RMA # will be issued to identify approved returns and this RMA# needs to appear on the outside of the packaging. Baskin & Braw is not responsible for any lost or damaged packages. You should insure your package through the carrier for the full retail value. If the merchandise is less that $500, you can ship it through any carrier. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination. If the merchandise is more than $500, ship your package through the United States Postal Service(USPS) Registered Mail. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination. (UPS and Fedex will not insure jewelry shipments over $500) Please allow appropriate time for processing, efforts to resolve any concern related to the return.
Lifetime Diamond Upgrade:
Baskin & Braw offers a lifetime upgrade when you buy a diamond from us. If you decide to trade in and trade up, you’ll receive the full amount of your original purchase towards the purchase of a new diamond of greater value. No requirement to double your money or double your carat weight, like many jewelers. For example, if you buy a diamond today for $5000 and want to trade it in a year for a diamond that costs $5200, you’ll have to pay only $200 + tax (on the $200).
*Baskin & Braw reserves the right to modify its return policy.
By Appointment OnlyP.O. Box 98083Raleigh, NC 27624